Refund & Return Policy

Last updated: September 26, 2025

Overview

At Public Assembly, we strive to ensure customer satisfaction with all purchases and event registrations. This policy outlines our refund and return procedures for different types of products and services.

Event Registration Refunds

Tournament Entry Fees

  • More than 48 hours before event: Full refund minus processing fee (5% or $2, whichever is greater)
  • 24-48 hours before event: 50% refund
  • Less than 24 hours before event: No refund
  • No-show: No refund

Event Cancellation

If we cancel an event, participants will receive:

  • Full refund of entry fees
  • Option to transfer registration to another event
  • Refunds processed within 5-7 business days

Trading Card Returns

Sealed Products

  • Unopened products: Returnable within 30 days with receipt
  • Opened products: Not eligible for return or refund
  • Pre-orders: Cancellable until 48 hours before release date

Single Cards

  • Condition disputes: Must be reported within 48 hours of receipt
  • Grading discrepancies: We will review with photo evidence
  • Wrong cards shipped: We will replace or refund immediately
  • All single card sales are final unless we made an error

Card Condition Standards

We grade cards according to industry standards:

  • Near Mint (NM): Minimal wear, suitable for competitive play
  • Lightly Played (LP): Slight wear, fully playable
  • Moderately Played (MP): Moderate wear, tournament legal
  • Heavily Played (HP): Heavy wear but tournament legal

Merchandise Returns

General Merchandise

  • Returnable within 30 days with tags attached
  • Must be unworn, unwashed, and in original condition
  • Original receipt required
  • Refund issued in original payment method

Gaming Accessories

  • Unopened items: 30-day return policy
  • Opened items: 14-day return if defective
  • Playmats, sleeves, and deck boxes: Final sale once opened

Digital Products

Digital products, including:

  • Online tournament entries
  • Digital gift cards
  • Downloadable content

Are non-refundable once delivered or redeemed.

Return Process

In-Store Returns

  1. Bring item and receipt to our location
  2. Items inspected by staff
  3. Refund processed immediately upon approval

Online Purchase Returns

  1. Contact us at hello@publicassemb.ly for RMA number
  2. Ship item back with RMA number visible
  3. Customer pays return shipping unless we made an error
  4. Refund processed within 5-7 business days of receipt

Damaged or Defective Items

If you receive damaged or defective items:

  • Contact us within 48 hours of receipt
  • Provide photos of damage/defect
  • We will arrange replacement or full refund
  • Return shipping covered by Public Assembly

Special Circumstances

Medical Emergencies

For tournament registration refunds due to medical emergencies, please contact us with documentation for consideration outside standard policy.

Prize Support

Prize credit and store credit:

  • Non-refundable and non-transferable
  • No cash value
  • Expires 1 year from issue date

Contact Us

For refund and return inquiries:

Please include your order number and reason for return in all correspondence.